Customer Care: +254 752 588 161 | shop@directoffice.co.ke | Weekdays: 8.00am - 5.00pm, Saturdays: 8.30am - 1.00pm
HomeReturn Policy

Direct Office Standard Return Policy

We offer free returns within 7 working days of delivery, where the product:

  • Is faulty or damaged;
  • Some of our products have restrictions, or may not be returnable.
  • Your statutory rights are not affected by this return policy.

Your Responsibilities

  • When returning a product, please make sure that it is in good condition, unassembled and in its original packaging.
  • We will not accept tampered or used products in any way.
  • Provide proof of purchase/ Delivery note from Direct Office during return.
  • No cash refund on any products. Goods will be exchanged once approved by a Direct Office representative.
  • If product needs to be collected from client premises, additional delivery charges will be paid in advance by customer.

Product warranty

  • Direct office provides warranty on certain products up to 12 months. This only covers manufacturers defaults developing during the period. Exception to consumables/replacement parts and user mishandling defects.
  • Some products are subject to manufacturer warranty, which in some cases may be longer than 12 months. Please check product specifications for individual supplier’s warranty information.