Direct Office Standard Return Policy

We offer free returns within 7 working days of delivery, where the product:

• Is faulty or damaged;
• Some of our products have restrictions, or may not be returnable.
• Your statutory rights are not affected by this return policy.

Your Responsibilities

• When returning a product, please make sure that it is in good condition, unassembled and in its original packaging.
• We will not accept tampered or used products in any way.
• Provide proof of purchase/ Delivery note from Direct Office during return.
• No cash refund on any products. Goods will be exchanged once approved by a Direct Office representative.
• If product needs to be collected from client premises, additional delivery charges will be paid in advance by customer.

Product warranty

• Direct office provides warranty on certain products up to 12 months. This only covers manufacturers defaults developing during the period. Exception to consumables/replacement parts and user mishandling defects.
• Some products are subject to manufacturer warranty, which in some cases may be longer than 12 months. Please check product specifications for individual supplier’s warranty information.